Knowledge Process Outsourcing (KPO) is an industry that distributes knowledge-intensive business activities that need significant subject expertise. In the KPO business, India is becoming the preferred destination for foreign companies looking to outsource higher-end research such as legal representation, proprietary rights, engineering and design, transactional services, financial analysis, and competitive analysis.
Knowledge process outsourcing requires the candidate relatively high-level subject-oriented knowledge. KPO differs from business process outsourcing (BPO), handing over labor and other operational processes to a third party to save money. Even though KPO is a subset of BPO, it entails significantly more specialized, analytical, and knowledge-based labor.
A corporation can swiftly recruit experts in specialized fields through KPO to boost productivity, raise profits, or complete specific activities. By establishing new processes or optimizing efficiency, KPO may assist businesses in minimizing operational and maintenance expenses. Further, it also addresses a void or a need for skilled workers in a specific industry and hires them. KPO also allows existing employees, including management, to focus on other tasks to increase efficiency and productivity.
Because of the flexibility of KPO, a company can quickly add or decrease its workforce. For example, if the economy improves, a corporation can easily reduce its KPO employees to save money. On the other hand, a firm can quickly acquire professional staff to increase profits or income. KPO enables a business to be more flexible and adapt to changes in its market and business environment.
Types of KPO Services
Now, we shall discuss KPO companies in India in detail, and there are various freshers jobs in KPO.
Genpact is also referred to as GECIS. This firm employs more than 1500 people, with most of its employees holding professional degrees. They specialize in the following areas in the KPO Sector:
- Creation of a database
- Assessing Customer Value
- Client / customer relationships
- Monitoring of the program
- Organizing campaigns
- Analysis on competitors
It is Gurgaon based KPO company which is specialized in mathematical-based tasks. And their early turnover increase from 48% on each project completion. In this company, more than 800 staff are working under this organization. And they are mainly employed in the market research field.
It is the most prominent organization in market research, and it was founded in 2001. Among many KPO companies, Ugam Solutions is the foremost KPO industry. In the initial stage, it started as a small organization and later extended its border, and now it has more than 600 staff working under this organization. The main focus of this organization is mentioned below:
- Consumer decision-making research
- Researching demand patterns and patterns and establishing business consulting strategies based on consumer intelligence.
WNS Global Services
It is Mumbai based company, and it is the best KPO industry in India. In this organization, more than 500 employees are part of this industry, and they offer the best services like:
- Entrepreneurial research
- Funding research
- Market research
24/7 Customer provides the same services as WNS Global Services and Genpact. It is also one of the best KPO companies in India. And it has pride moment of listed one among the International Association of Outsourcing Professionals. Furthermore, they offer services like:
- Analysis of the Client’s needs
- Research into consumer habits
- Marketing and campaign operations data analysis
It mainly provides services to US-based organizations. Data analysis, operations research, and data gathering are among their services. It was ranked as the top Information Technology-based service provider and authorized by the National Association of Software and Service Companies (NASSCOM) in 2007. And also, it offers the best KPO organization provides services like:
- Attracting new customers
- Analytical and marketing research
- Billing and accounting
- Support services for customers
EXL Service is a multinational professional services firm based in the United States specializing in business management and analyses. Insurance, financial services, commodities, healthcare, transportation, travel, and other services are also available.
Pangea3 is Mumbai based organization that provides the following services to KPO companies:
- Information gathering for the company
- Conducting legal research
- Contract design, organization, and management
- Diligent research
- Examining records
- Assistance with examination and prosecution
- Research into trademarks
TechBooks is referred to as Aptara. They deal with publishing activities in the KPO industry and publishing firms like Tata Mc-Graw Hill, Pearson, Hall, Blackwell, and Cambridge University Press. Their current strategy is to expand into electronic-learning services with many applications in India’s academic, government, and private sectors.
Now, you would have understood the process and services provided by the companies. And there are various jobs alert in these organizations. And in these organizations, Knowledge specialists with particular analytical skills are in high demand.