Business Process Outsourcing refers to the back-end processing of the company. In BPO, the non-primary activities of a corporation are managed by a third party. It’s a contact-dased service and goods provider, in which third parties make contact with external services to address business-related matters. In BPO both technical and non-technical students can pursue this career path. There is various job vacancy for freshers to start their career in BPO companies. Back-office outsourcing and front-office outsourcing are two types of business process outsourcing in BPO.
Back office outsourcing
It is back-end processing in which people work for the company’s growth internally. The back office usually backs up the front office’s goals and promises and tries to make them tangible.
Now, we shall look at some of the Back office outsourcing processes:
- Catalog Management
- Data Entry
- Trade Processing
- Data management and Management services processing
- Data Mining
Front office outsourcing
It is the process of working for the company directly. Here, people directly connect with the customer and help the company’s growth. They raise the demand for products and goods and increase the company’s production by directly interacting with customers. Front office outsourcing is the voice-based services provider.
Now, we shall look at some of the Front-Office Outsourcing processes:
- Customer Care
- Administration processing
- Service Desk Support
- Appointment scheduling and order taking
- Telemarketing services
Several firms have seized control of the market. As a result, top BPO companies providers are in fierce competition to remain at the top. Here are the top 10 outsourcing BPO companies listed below:
In India, Genpact is the largest BPO firm. James C. Madden established Genpact in 1997. The organization has made significant progress in establishing itself as one of the most reputable providers of BPO services. In India, Genpact employs around 80,000 people. It is headquartered in Gurgaon, Haryana, and has offices in more than 26 locations around the world, including Delhi, Kolkata, and Chennai. Genpact is a company that specializes in administrative technology integration. It generates a revenue of more than $700 million every year.
Tata Consultancy Services
The second-best BPO company in India is TCS. Tata Consultancy Services is a Mumbai-based company with its head office in Bangalore. TCS provides a wide range of services, including integration services, technology-based services, statistics, and analysis services, and many others. TCS employs more than 500,000 people in India and thousands of candidates throughout the world. At present, Tata Consultancy Services made roughly $27 billion in revenue.
WNS Global Services Private Ltd
In 1996, WNS Global Services Private Ltd. was established. WNS Global Internet Services was the name of the in-house unit of British Airways at the time. The firm started extending management consulting services to customers in many other industries in 2003. WNS Worldwide Services is invariably ranked among India’s top 10 BPO companies, with more than 250 clients from around the world.
WNS(World Network Services) employs around 26000 workers and has locations in 30 cities across India, including Bangalore, Mumbai, and New Delhi.
EXL Service is a BPO company based in India. It has more than 150+ clients worldwide and operates through more than 30 centers located throughout the world. It employs roughly 23,000 people and also EXL offers outsourcing services like financial services, transport, insurance, healthcare, and many more. The company is based in the United States and has branches throughout India. At present, EXL Services revenue was around l million.
In India, Wipro is the best BPO service, provider. Wipro is one of the leading corporations in India and it began the BPO business in 2002 and quickly established itself as a pioneer in the field by integrating business efficiencies, business acumen, and multiple performances. Wipro BPO has its head office in over 170 cities across six continents. Wipro has employees of around 190,000 people. It provides Customer and management services, computer and information systems are among the services provided by the organization. Now, Wipro BPO generated more than INR 202 crores in income.
Firstsource Solutions Ltd
In 2001, Firstsource Solutions was founded and climbed the way to the top by providing creative and significant enterprise resource planning services to customer needs.
In India, Firstsource Solutions has more than 49 manufacturing centers that cater to customer demands. Its headquarters are in Mumbai, and it employs roughly 30,000 people. Healthcare, telecommunications, multimedia, health insurance and publication, financial services, and many other services are available. Customer service, data analysis, invoicing, and consulting are just a few of the services it offers.
Infosys BPO is a global company with headquarters all over the world. It employs around 170,000 people in India and provides essential services like HR department outsourcing, finance and marketing, client service outsourcing, judicial process outsourcing, digital marketing services, and company transformation services are among the services offered by Infosys BPO. This BPO firm has a revenue of roughly $410 million.
Aditya Birla Minacs Worldwide Ltd
Since 1981, Aditya Birla has aimed to provide the best Business outsourcing to the customer needs. It is operating in more than 34 locations around the world. There are around 29000 people working in Aditya Birla Minacs Worldwide Ltd. It has its various branches in Bangalore, Karnataka, Canada, and Hyderabad.
Aegis is present in more than 35 locations throughout seven countries. In India, it has around 34 delivery centers. The company has its headquarters in Mumbai with an office in Bangalore. Aegis Ltd employs about 57000 people and it provides the best services to the financial services, insurance, telecom, medical department, traveling, marketing, consumer products, petroleum & gas, and technological industries around the world.
Hinduja Global Solutions
The company was founded in the year 2000 and now it has a business reach in ten countries. Hinduja Global Solutions employs more than 28000 people. And it provides the best services to the financial services, insurance, telecom, medical department, traveling, marketing, consumer products, etc.
Further, there are various freshers jobs for candidates who seek jobs in one of these BPO companies.
Now, you would have understood the outsourcing and services provided by the top BPO companies. So, you can start up a career in any one of these best paying BPO companies and can have access to wider opportunities.